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Customer Bill of Rights
Quality service that you
have a right to expect from any home
repair company.
1. Caring People
Answering the Phone
Isn't it maddening to reach an answering
machine when your basement is filled with
water or your water heater is no longer
providing hot water? At
Kevin Shaw Plumbing, Inc. our phones
are fully staffed from 7:30am-5:30 pm
Monday through Friday. For after hours &
emergencies we have a 24-hour staffed
answering service and paging system that
enables us to respond to your needs 24
hours a day 7 days a week!
2. Polite,
Professional Customer Service
Representatives
Reaching a live human isn't much comfort
if that person is surly or incompetent.
Call us at Kevin Shaw Plumbing, Inc. and
you will be treated with courtesy and
respect. We Guarantee It!
3. Convenient
Scheduling
Today, most households have two wage
earners. At Kevin Shaw Plumbing, Inc. we
make it a priority to accommodate your
schedule and offer priority scheduling to
our Discount Club members.
4. Service
Agreements
"An ounce of prevention is worth a pound
of cure." This applies to your home's
health as well as your own. At Kevin Shaw
Plumbing, Inc. we offer preventative
maintenance agreements that save you time
and money!
Visit our Discount Club page for more
info.
5. Firm Price
Quotes
You approve the price before we do the
work. At Kevin Shaw Plumbing, Inc. we
quote you the full price of the job,
before we do the work. No more watching
the meter run – No Hourly Charges – No
Overtime Charges – No Lowball Phone
Estimates – No Hidden Charges!
6. Guaranteed
Performance
At Kevin Shaw Plumbing, Inc. our written
guarantees are the best in the business
and we offer extended warranties as well.
If anything should break during the
warranty period, we will fix it at
absolutely no cost to you!
7. Security
Protection
With the rampant crime rate these days,
you can never be too cautious. Our service
technicians wear company uniforms, carry
business cards and are ready to show you
their ID upon request, so you know who
they are. They also park the company
vehicle where it is readily available so
you know who is at your door.
8. Respect for
Your Property
Our service technicians leave your home
clean. They arrive, supplied with rubber
gloves, booties and drop clothes, entry
carpets, vacuum cleaners and cleaning
supplies. They use these to protect and
respect your property.
9. Qualified
Service Technicians
Being a plumbing technician is a lot
harder than it used to be. Ever-changing
codes, environmental regulations and
increasing technology require today's
technicians to receive continual training.
At Kevin Shaw Plumbing, Inc. we constantly
invest in advanced education and training.
A company that does not invest in
education for its employees is not a
company you want to do business with.
10. Complaints
Handled Courteously and Promptly
No matter how good a company might be,
human error may rear its head from time to
time. At Kevin Shaw Plumbing, Inc. we want
you to be a customer for life. We promptly
and courteously resolve all problems even
if it costs us money. You will be 100%
satisfied with our services or you get
your money back.
If you are looking for a
San Gabriel Valley Plumber, please call us
today at 626-359-1864 or complete our
online service request form.
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Company Information
Our Team
Contact Us
Recruitment
Customer Rights
 Join Our Discount Club
and never pay for a service call fee
again.
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